Ideal Physiotherapy T&C/Liability Waiver
Welcome to Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio. Please read our Terms and Conditions carefully.
It is a condition of us allowing you to access our services and/or enter our studios that you agree to our Terms and Conditions. If you do not agree with these Terms & Conditions, you should not access our services or enter our studios.
Upon clicking the box below I agree to the terms of Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio, as outlined in the following paragraphs. I acknowledge that Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio reserve the right to implement these policies as they see fit and to amend or update the policies as necessary.
Our commitment to you:
You will receive respectful care no matter your age, gender, background or health status.
I acknowledge that Ideal Physiotherapy, owners and staff are in no way responsible for the safekeeping of my personal belongings.
I understand that classes held at Ideal Physiotherapy may be strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury. I must make all instructors aware of my medical / injury history at the start of each session and will seek professional advice from physiotherapists at Ideal Physiotherapy if there is an injury. Failure to do so will void any claims against Ideal Physiotherapy for any negligence or otherwise.
I understand that group classes are not suitable for anyone who has a long-standing injury, which includes neurological back/ neck symptoms. We strongly advise you seek an assessment with a Physiotherapist before attending any group classes or attend our Clinical Pilates classes, which can be tailored to your needs.
Please note there may be some adverse effects associated with exercise and treatments; which include stiffness, soreness and aggravation of soft tissue.
Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio has a non-negotiable Cancellation Policy. The terms are outlined below. In accessing our services and/or entering our studios you agree to the terms of our Cancellation Policy.
It is expected that if you cannot attend or need to change your booked appointment or class, you give us notice as soon as possible. You can call the practice, at any time of the day or night and even after hours to leave a message. Appointments and classes can also be cancelled online through your Mindbody Client Portal
We require a full 24 hours notice for cancellations to any appointments (including, but not restricted to Bike Fit, Physiotherapy, Massage, Myotherapy etc.). In the event of attendance or notification within the 24 hour period, we require a full fee payable for your session.
For all Clinical Pilates and Group Classes (Mat and Reformer Pilates, Barre and Yoga) we require a full 12 hours notice for cancellations. In the event of attendance or notification within the 12 hour period, we require a full fee payable for your session.
Where you have account credit or classes this will be used to pay for your session. However, in the event that this does not cover the full fee or you do not have any credit, we request payment be made within 24 hours of the appointment time.
Due to small class sizes, and some classes being more popular than others and limited appointment space, many clients pre-book weeks in advance which makes it more challenging for others to book in.
We do understand that there will be some emergency situations, and life will not always work out the way we plan, and in those situations we are able to work with our members as long as it is not a reoccurring situation.
Incidences in which we are able to wave cancellation/ non-attendance fees:
With the presentation of a medical certificate to the clinic
With the presentation of a Stat. Dec. to the clinic
At the discretion of the director
It is the responsibility of the client to make their appointment or class. Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio accepts no responsibility for forgotten or missed appointments. We will endeavour to provide a reminder to the client as a courtesy only. The absence of a reminder will not be accepted as a reason for non-attendance. Please enable email notifications for reminders to be sent directly to your email.
Clients who arrive late to their appointment will receive a shorter treatment.
In relation to medical emergencies we require a medical certificate to be presented within 1 business day to avoid the class fee.
It is expected that any missed classes or consultations are paid in full within 7 days before re-booking further appointments.
Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio has a non-negotiable Purchase Policy. The terms are outlined below. In accessing our services and/or entering our studios you agree to the terms of our Purchase Policy.
Please refer to our schedule of fees for pricing.
All payments must be made at the time of service. We accept cash, eftpos and credit card. We cannot backdate receipts. Receipts for pre paid appointments and classes will be issued upon completion of the service or package.
Classes timetables may change due to instructor availability and demand so please take this into consideration when packages are purchased. Ideal Physiotherapy does not offer refunds on any services for change of mind or in the event class schedules or instructors change since the purchase of any packs, please be mindful of all purchases.
Billing for services purchased online will show up on your statements from our third party biller Ezidebit. For more information please check out "Ezidebit T&C's" on their website Any online purchases which need to be modified will come with additional fees charged by the third party payable by persons rendering the services.
In store purchases from Grantham Street Studio will show up as purchases from Dijana Veljanovska (director of Ideal Physiotherapy) & purchases from Union Street Studio will show up as purchases from Ideal Physiotherapy.
Ideal Physiotherapy, Ideal Myotherapy and To The Core Pilates Studio does not offer extensions, refunds or transfers on any of our products or services. All our services have expiry dates. Please note the expiry date of your service as we do not offer extensions. Any unused classes will be forfeited.
Class timetables may be changed due to instructor availability and we will advise you of any changes as soon as possible. Timetable changes, temporary clinic closure and public holidays will not be accepted as sufficient reason for incomplete packs or incomplete classes within a membership.
Our policies are put in place to ensure we run a smooth and operational clinic for you to enjoy. By attending classes and booking appointments you have noted the above polices which you agree to. If you do not agree with these our cancelation policies, you should not access our services or enter our studios.